Shipping and Returns
Shipping
Orders typically
ship within 1-3 business days from the date of payment. Packages will be sent
via USPS, FedEx, UPS, or any shipping company deemed appropriate. The tracking
number will be emailed to the address given at the point of purchase when the
order is shipped. We currently ship to Continental U.S. addresses, Hawaii, and
Alaska (additional fees may apply to Hawaii and Alaska addresses).
Expedited shipping
is not available at this time.
Once packages leave Amelia Heir Art Creations Shop warehouse, carriers are
responsible for the handling and delivery of items.
Amelia Heir Art
and/or Amelia Heir Art Creations Shop is not responsible if your items are
damaged, lost, or stolen.
If the wrong item
was sent to you please contact:
NOTE – In the event you receive something damaged
please do not discard the original packaging. The carriers require that the
original shipping box and packaging material be retained before processing a
claim. No claim can be filed without them.
Your item must be
in its original unused condition to be returned. Any indication that the
product has been removed from the original packaging will consider the product
used. You must return the item within 14 days from the
date your product was delivered. Amelia Heir Art and/or Amelia Heir Art
Creations Shop does not offer any product warranties.
All claims
related to the fulfillment of your order including, but not limited to,
receiving the wrong item or missing items from your order must be made within
14 days of delivery. Claims are filed by emailing us at cs@ameliaheirart.com and requesting a return
authorization and instructions. If you do not email to obtain a return
authorization, we may not be able to process your return.
We will only pay return shipping costs if the item(s) returned
are a result of our error (e.g. we shipped you the wrong product), otherwise
return freight will be the customer’s responsibility.
All returned items must be packaged properly in their original
box and packaging, including instruction manuals and/or accessories, with the
return authorization number we have provided clearly marked on the return
shipping label.
In the event goods are returned without a return
authorization or damaged due to poor packaging,
you may incur a restocking fee. Used merchandise, without manufacturer
defect(s), will not be eligible for refund or store credit. If any of the other
conditions of our return policy are not met, we may only issue store credit.
If you are uncertain about how to re-box and ship the
goods back, please contact us. We want to make sure the items you send back
arrive undamaged and reduce the chance of you receiving any additional restock
fees or not receiving any credit at all.
You should expect to receive your refund promptly
upon receipt of the product in our warehouse. This time period includes the
transit time for us to receive your return from the shipper, the time it takes
us to process your return once we have received it, and the time it takes your
bank/creditor to process our refund request.
We have done our best to craft a fair and friendly
return policy to accommodate your needs. Occasionally we have suppliers who
have more stringent and specific rules related to handling returns and damage
claims. In these cases we may adjust policy and/or offer you instructions that
fall outside of our normal return policy.